1 When a refund is due
Where you cancel within the period that qualifies for a refund under our Cancellation Policy.
Where we cannot provide the apartment you booked and you do not wish to accept an alternative.
Where you have been charged in error, or charged twice for the same booking.
2 How refunds are made
Refunds are issued to the original method of payment. We cannot refund to a different card, account or person.
We aim to start a refund within 7 working days of approving it. How long it then takes to appear depends on your bank or card issuer, and is usually a further 5 to 10 working days.
3 What is not refundable
Amounts already paid to third parties on your behalf and not recoverable — issued air tickets, visa fees, confirmed tour or transport bookings — beyond what that supplier refunds to us.
Nights already used, and no-shows.
Bookings taken under a rate that was clearly marked non-refundable at the time of booking.
4 Requesting a refund
Write to sailuxsunriseliving@gmail.com or call +91 97428 41198 with your booking reference and the reason for the request. We will confirm in writing what will be refunded and when.
